Refund policy

Return & Refund Policy – Fresh Fig Powder

Last updated: 10JAN2025

At Biognic, we are committed to delivering high-quality, safe, and hygienically packed Fresh Fig Powder. To ensure customer satisfaction while maintaining food safety standards, we follow a transparent and market-aligned return and refund policy.

1. Tasting Pouch Policy (Important)

To help customers make a confident purchase, each order is shipped with a complimentary tasting pouch.

Customers are encouraged to taste the product using the tasting pouch first
If you do not like the taste or are not satisfied after trying the tasting pouch, you may return the main sealed product pack
The main product pack must remain unopened, unused, and seal-intact to be eligible for return

Returns based on taste preference are accepted only when the main pack is unopened.

2. Return Eligibility

Returns are accepted only under the following conditions:

The main product pack is unopened, unused, and seal-intact
The product is damaged, leaking, tampered, or defective
An incorrect product was delivered
The return request is raised within 2Days of delivery

Returns that do not meet the above conditions will not be accepted.

3. How to Request a Return or Refund

To initiate a return or refund, please contact us at info@biognic.com within 3 Days of receiving your order with:

Order number
Clear photos or videos of the product, outer packaging, and seal

Our support team will review your request and respond within 7 BUSINESS DAYS.

4. Refund Process

Once your return request is approved:

You may be offered a replacement or a refund, based on your preference and product availability
Refunds will be processed to the original payment method
Refunds will be initiated within 3DAYS after approval
Refund will be credited to your original payment method with in 7 days
Your order will be exchanged and replacement will delivered with in 7 days
Return will be acceptable with in 3 days

Please note that banks or payment providers may take additional time to reflect the refund.

5. Replacement Policy

In cases of damaged, defective, or incorrect products:

A free replacement will be shipped at no additional cost
If a replacement is unavailable, a full refund will be issued

6. Non-Returnable Items

The following are not eligible for return or refund:

Main product packs that are opened, used, or seal-broken
Products returned without original packaging
Products damaged due to improper storage or handling after delivery
Returns requested after 2 DAYS from delivery

7. Return Shipping Costs

If the return is due to our error (damaged, defective, incorrect product), shipping costs will be borne by HAPPY FARM INTERNATIONAL EXPORT
For taste-based returns using the tasting pouch, return shipping of the unopened main pack may be borne by the customer unless stated otherwise

8. Cancellation Policy

Orders can be cancelled only before shipment. Once the order has been dispatched, cancellation requests will not be accepted.

9. Food Safety & Hygiene Notice

For hygiene and food safety reasons, all returned consumable products are not restocked or resold. We strictly follow food safety and quality standards in line with industry practices.

10. Contact Us

For any questions regarding returns or refunds, please contact:

Email: info@biognic.com
Brand: Biogni

Frequently Asked Questions

1.Are Biognic products 100% natural?

Yes. All Biognic products are made using natural ingredients only, with no added sugar, preservatives, artificial colors, or flavors.

2.Are your products lab-tested?

Yes. Our products go through quality checks and testing to ensure safety, hygiene, and consistency before reaching customers.

3. Who can consume Biognic products?

Biognic products are suitable for:

Men and women
Fitness & gym enthusiasts
Working professionals
Families looking for natural daily nutrition

4. Can children consume Biognic products?

Yes. Biognic products are made from natural ingredients and are generally suitable for children. For young children, start with a smaller quantity. If in doubt, consult a healthcare professional.

5.When is the best time to consume Biognic products?

You can consume Biognic products:

In the morning
Pre or post workout
As a mid-day energy boost
As part of your daily wellness routine

6.Do your products contain allergens?

Biognic products are free from common allergens such as artificial additives. However, if you have specific allergies, please check the ingredient list carefully or contact us before use.

7.What if I don’t like the taste?

Each order is shipped with a complimentary tasting pouch. Please try the tasting pouch first.

If you do not like the taste, you may return the main unopened pack as per our Return & Refund Policy.

8. Are Biognic products suitable for long-term use?

Yes. Our products are designed for long-term, consistent use as part of a healthy lifestyle.

Biognic Fresh Fig Powder-The Nutrient Dense Superfood

Biognic is a science-driven wellness and nutrition brand committed to delivering pure, plant-based, and functional food products made from carefully selected natural ingredients. Rooted in the philosophy that nutrition should be clean, honest, and effective, Biognic bridges traditional wisdom with modern nutritional science. We specialize in fruit-based superfoods, plant proteins, and herbal nutrition blends designed to support daily wellness, fitness performance, recovery, and long-term health—without compromising on purity. Our Origin Biognic is a brand of Happy Farm International Export, an India-based agricultural and food export company with strong sourcing networks and quality-controlled manufacturing practices. Our close connection with farms allows us to maintain traceability, freshness, and ingredient integrity from source to shelf. What Makes Biognic Different ✔ 100% Natural & Plant-Based No artificial flavors, no added sugar, no harmful preservatives. ✔ Clean Label Promise Transparent ingredients you can trust—nothing hidden, nothing unnecessary. ✔ Nutrient-Dense Superfoods Products rich in fiber, natural minerals, antioxidants, and plant protein. ✔ Fitness & Wellness Focused Formulated for gym enthusiasts, athletes, men & women wellness, and growing kids. ✔ Export-Grade Quality Standards Manufactured and packed under strict hygiene and food safety norms. Our Product Philosophy At Biognic, we believe food should heal, fuel, and nourish. Our formulations focus on: Supporting energy & stamina Enhancing muscle strength & recovery Promoting digestive and metabolic health Encouraging hormonal balance & overall vitality Every product is crafted to be easy to consume, versatile, and effective in daily routines—whether blended into smoothies, mixed with milk, or added to functional recipes. Our Mission To make clean, plant-based nutrition accessible and affordable, while maintaining global quality standards and empowering healthier lifestyles—naturally. Our Vision To become a globally trusted wellness nutrition brand, representing India’s agricultural richness and innovation in functional foods. Biognic Promise 🌿 Pure Ingredients 💪 Functional Nutrition 🔬 Science-Backed Formulations 🌍 Sustainable & Responsible Sourcing